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For #ourBEC members' convenience BEC has changed our phone options. Now, you only have to dial 866.226.3372 to reach customer service, engineering, pay your bills & report outages.
We understand that our members are busy … at work, with family, enjoying the Hill Country. That’s why we’ve made bill payment easy with lots of options for your convenience. You decide which method is best for you.
Put your account on auto-pilot. When you set up your account to automatically draft your payment, your bill will take care of itself. To sign up for automatic payments using your debit, credit, checking or savings accounts, log in to SmartHub online or on the mobile app to set it up today!
Click for more information about SmartHub.
Need to make quick and easy payments? You can pay online with a credit card or by bank draft. To pay online using the SmartHub Pay Now feature, click here.
Are you a BEC member but don't have an account? Visit the homepage create your account.
No time to come in and visit our Member Services representatives? You can make payments through our secure, automated payment system too. Just call 855-423-2669 and follow the prompts.
You can also pay in person at any of our Business Centers, a kiosk, HEB locations, convenience stores or any place that offers Fidelity Express Payments. To find a location, go here.
BEC believes in being good stewards of the Hill Country – today and for the future. Small things, like reducing mailbox clutter, can make a big difference in helping the environment. Sign up to receive your statements online and eliminate the need for a paper bill to be mailed to you each month. Conserve paper by viewing online copies of your paper statement.
To sign up for paperless billing, log in to your SmartHub account and go to your account profile. Select e-billing and save your selection. While you’re there, please update your account information to ensure that we have your most recent contact info.
We understand that our members may need to make a payment after the due date at certain times. If you find yourself in that situation, please call one of our Member Services representatives to make arrangements and find out what your options are.
Call us at 866-226-3372 or visit one of our business centers. Find a location near you here.
Monitor Your Usage
Did you know that you can monitor you hourly usage using your BEC SmartHub account? Log in to the SmartHub app on your mobile device or on the web.