VoIP Phone Service

If you are requesting a new number, phone service will be installed same day.

The timeline to install a ported number is dictated by the losing phone provider. This process can take anywhere from 24 hours to 21 days. It is important to submit your LOA document accurately and promptly to not delay your phone service any further than necessary. If you provide a current bill (within the last 30 days) from your losing provider, this can help expedite the process. Please do not cancel your phone service with your losing provider until after the port is complete.

Yes, you can keep your existing phone number in most cases.

The timeline to install a ported number is dictated by the losing phone provider. This process can take anywhere from 24 hours to 21 days. It is important to submit your LOA document accurately and promptly to not delay your phone service any further than necessary. If you provide a current bill (within the last 30 days) from your losing provider, this can help expedite the process. Please do not cancel your phone service with your losing provider until after the port is complete.

There is a phone port on the back of the modem that was installed to provide your internet service. All that is required is to plug your phone into the grey port on the back labeled PHONE 1. If placement of the modemr or the existing phones will not work for the above mentioned scenario, there are additional options.

A technician can come out and connect to the existing wiring. Rewiring the house for additional phone jacks may include additional charges. It is our recommendation to try and plug the phone directly into the modem to ensure the best voice quality and performance.

Yes, international calling is available. However, it is not activated with the new service. Member must request international calling to be activated. The rate for international calls is $0.20 per minute. Not all countries are accessible using BEC Fiber VoIP phone service, contact us for more details.

Yes, unlimited long distance is included with our phone service. In addition, it will no longer be necessary to dial a 1 when calling long distance. All calls are 10-digit dialing.

This document is stating that the address provided to BEC will be noted in the 911 database. If 911 is called from the number provided be BEC or your existing number you have chosen to keep, that is the address that will be sent to the 911 dispatchers.

Need to fill out the form? Visit the Fiber documents page.

If your internet router and phone base are plugged into a backup battery or power source, your internet and phone service will work during a power outage.