Managing your BEC account should be simple, convenient, and always within reach. That’s where SmartHub comes in. SmartHub is BEC’s secure online account management tool that puts everything you need in one place. From paying your bill and updating account settings to tracking your energy usage over time, SmartHub helps you stay informed and in control of your energy. You can access SmartHub anytime through the MyBEC app or by clicking “MyBEC Login” on our website, making it easier than ever to manage your account on your schedule.
Home Screen
When you open the MyBEC app, the home screen gives you a quick snapshot of what’s happening with your account and in your area. From here, you can easily see if there are any reported outages nearby, view the outage map, visit BEC’s Facebook page, and review your upcoming bill. You can also track your energy usage over time, making it easier to understand patterns and manage your consumption.
Report an Outage
If you experience a power outage, reporting it is quick and easy. Simply contact us through the app and report your outage with the click of a button. The app will conveniently already have your account number and address ready to go. Member feedback plays an important role in helping BEC respond quickly and efficiently, especially during widespread outages or severe weather.
Settings
The Settings section is where you can manage many important details tied to your account. This includes enrolling in paperless billing, updating your contact information, and setting up two-factor authentication for added security. Taking a few minutes to review your settings helps ensure your account stays accurate and secure.
Paperless Billing
Enrolling in paperless billing is simple. Just slide the toggle until it turns blue. Going paperless saves the cooperative, and ultimately our members, thousands of dollars each year by reducing printing and mailing costs. Beginning in March, paperless billing will be required for all members, so now is the perfect time to get ahead of the curve and make the switch.
Update Your Contact Information
Keeping your contact information up to date ensures BEC can reach you with important updates about outages, billing, and other account-related notifications. Accurate phone numbers, email addresses, and details like gate codes help our crews provide faster, more efficient service when it matters most. To review or update this information, click on “Contact Methods” and confirm everything is current.
Two-Factor Authentication
Protect your account by enabling two-factor authentication. This added layer of security helps prevent unauthorized access by requiring a verification code in addition to your password. You can choose to add a mobile number so a code can be texted to you whenever you log in or make changes to your account.
Contact Us
Need to get in touch with BEC? The Contact Us tab includes all the information you need to reach us, whether you have questions about your account, billing, or service.
Have questions about SmartHub or the MyBEC app? Call 866-226-3372 to speak with a Member Relations Representative. Don’t have the app yet? Download it here!