Advanced meters can send outage information to the cooperative. However, we ask that you call the co-op when you have a power outage; do not assume it has already been reported. BEC has advanced system-monitoring capabilities in all its substations, but this system doesn’t identify every problem.
First, check our online outage map to see if it displays a known outage in the area. If it does, call to report the outage. You may have information the Co-op needs in order to respond properly and quickly.