Contact Us

If this is an emergency (i.e. downed power line) please call 911. If you are using this form to report an electric or fiber outage, please provide the address associated with your account or the location of the outage.

All legal questions should be directed to Legal@BanderaElectric.com.

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Do not use this form to report outages unless our site directs you to in the event of phone or system issues. Please call 866-226-3372 and select option 2, or sign in to your myBEC account online or in the mobile app.
 

Outages can be reported 24/7. All of our lobbies and drive-throughs are open. Please review hours for each of our locations below.

 

Contact Us

To Report an Outage Call 866.226.3372.


At Bandera Electric Cooperative, providing excellent service and affordable energy to our members is a priority. That’s why we strive to make doing business easier and more convenient, and why we're standing by to help when you need us. Visit us at any of our business centers or send us a message via email.

Holidays, Closures and Special Hours

Click here for information on office closures and special hours.

Mailing Address (Non-billing related)

Bandera Electric Cooperative
P.O. Box 667
Bandera, Texas
78003-0667
 

24 Hour Payment and Outage Line: 

Phone: 866-226-3372
Fax: 830-796-4597

Payments left in any BEC overnight dropbox will be credited to your account during business hours.
 
NEW HOURS EFFECTIVE
TUESDAY, SEPT. 5, 2023

Bandera Headquarters

3172 Hwy. 16 North
Bandera, Texas 78003

Open Monday - Friday 8:00 a.m. - 5:00 p.m.
Drive-Thru Hours are 8:00 a.m. - 5:00 p.m.
  • Drive-thru payment window
  • After hours payment drop box (located in drive-thru)
  • Electronic kiosk (located in outside lane of drive-thru)
 

Boerne Main Street

1100 N. Main Street Suite 104
Boerne, Texas 78006

Open Monday - Friday 8:00 a.m. - 5:00 p.m.
Closed for lunch from 1:00 - 2:00 p.m.
After hours payment drop box (located at front entrance).
 

NEW HOURS EFFECTIVE
MONDAY APRIL 3, 2023

Comfort

739 Front Street (Hwy 27)
Comfort, Texas 78013

Open Monday - Friday 8:00 a.m. - 5:00 p.m.
Drive-Thru Hours are 8:00 a.m. - 5:00 p.m.
Closed for lunch from 1:00 - 2:00 p.m.
  • Drive-thru payment window
  • After hours payment drop box (located in drive-thru)
  • Electronic kiosk (located in drive-thru)
 

Leakey

485 West Ranch Road 337
Leakey, Texas 78873

Open Wednesdays 9:00 a.m. - 4:00 p.m.
Closed for lunch from 1:00 - 1:30 p.m.

  • After hours payment drop box (located at entrance)
  • Electronic kiosk (located at entrance)

Llano (BEC Fiber Only)

(325) 216-9966
1006 Ford St.
Llano, Texas 78643

Open Monday - Friday 8:00 a.m. - 5:00 p.m.
Closed for lunch from 1:00 - 2:00 p.m.
After hours payment drop box (located at front entrance).