Assistance Resources

Emergency Broadband Benefit Program

The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

  • Up to a $50/month discount on your broadband service and associated equipment rentals.
  • Up to a $75/month discount if your household is on qualifying Tribal lands.
  • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50).

Only one monthly service discount and one device discount is allowed per household.

Enrollment begins May 12, 2021. It will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

Learn more at

Winter Storm Uri Disaster Assistance

If your county is included in a declared disaster, you can apply for assistance at:

Texas Rent Relief Program

The Texas Rent Relief Program can help renters with the following costs starting as far back as March 13, 2020:
  • Past due, current and up to 3 months of expected rent costs
  • Past due, current and up to 3 months of expected utility and home energy expenses
  • After the initial 3 months of forward assistance, you can apply for 3 additional months of assistance if funds are still available
Enrollment begins February 15, 2021.

Learn more at or call 833-989-7368.

Low Income Home Energy Assistance Program

The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs through federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization and energy-related minor home repairs.

Low Income Home Energy Assistance Program (LIHEAP)

Resources for Electric Bill Assistance

We understand that our members may need to make a payment after the due date at certain times. If you find yourself in that situation, please call one of our Member Services representatives at (866) 226-3372 to make arrangements and find out what your options are.

If you're still unable to pay your utility bill, the following local agencies may be able to help.

Local Organizations for Electric Bill Assistance

Alamo Area Agency on Aging (through AACOG)

Contact: 866-231-4922 or 210-477-3275
Counties: Bandera, Kerr, Kendall and Medina

Bandera Helping Hand / Silver Sage

Contact: 830-796-8300
Counties: Bandera and Medina County

Community Council of South Central Texas

Bandera & Kerr Counties: 830-896-2124
Kendall County: 830-625-6268
Medina County: 830-584-2100

Community Council of South West Texas

Contact: 830-278-6268
Counties: Real and Uvalde

Hill Country Daily Bread Ministries

Contact: (830) 755-5200
Counties: Bexar, Kendall, Bandera, Kerr, Comal, Gillespie Uvalde, and Medina.

Salvation Army of Kerrville

Contact: 830-257-3620 or 830-895-4009
Kerr County

Hill Country Family Services

Contact: 830-249-8643
Kendall County

Society of St. Vincent De Paul

Contact: 830-896-6898
Counties: “Anywhere GOD’s children are”
Boerne: 830-816-5646

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