Fiber App Support Tips and Helpful Features to Know

Having problems with your Wi-Fi speed, network password, or device security? BEC Fiber has you covered. Changes can be made easily with the myBECfiber app, and in-app navigations can be completed by almost anyone.

The settings section has a variety of applications to choose from, including editing account admin information, finding contact support information, language preferences, managing alerts, setting passcodes, and more. To get started with basic controls, watch this: BEC Fiber - How to Set Up Your Wi-Fi and the myBECfiber App - YouTube.

Security has been taken to a new level with the app’s upgraded paid features including two new applications, ProtectIQ and ExperienceIQ. ProtectIQ provides router level protection for the whole home, which means everything connected to the Internet, including smart devices like tablets, thermostats, doorbells, and more.

ExperienceIQ allows members to set schedules and limit screentime for specific devices. This is especially helpful if you have kids, or for those who want to set default restrictions on certain apps or websites for anyone using their network. All things parental controls can be found here: BEC Fiber - How to Set Up Basic Parental Controls - YouTube.

The paid app upgrade provides Wi-Fi insight; you can see which devices are using the most bandwidth, gauge overall data usage, and set priority for certain devices. Watch this video to see how you can check your bandwidth: BEC Fiber - Performing a Bandwidth Test Using the App - YouTube.

Having to call a number for an issue can be taxing in people’s day-to-day life, which is why users can fix many issues at the touch of their fingertips. Members who download and onboard their routers through the myBECfiber app have 20% fewer trouble calls than those who do not have the app!

Change your password, see exactly who is using your Wi-Fi, set device names, and even create guest networks, all from the app. Through the “Things” tab on your app, here you can click on a specific device to edit the name, see its usage, turn the network on/off, and more. You can also add a device to the network by selecting the “+” icon on the top right corner. More information can be seen at BEC Fiber - Your Guide to People, Places and Things - YouTube.

Download the myBECfiber app today and upgrade your app to receive enhanced features such as ProtectIQ and ExperienceIQ for just $4.95/month.

To learn more about the new features, visit www.banderaelectric.com/myBECfiberapp, or watch our informational videos of in-depth app tutorials on our YouTube channel.