BEC Fiber Outage Update | Welfare Area
8/22/26 11:54 PM - Fiber crews have spliced all active fibers and all known outages have been restored. If you are still experiencing issues, please contact our Member Relations team at 866-226-3372.
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08/22/26 7:30 PM - Crews continue working to restore fiber service in the Welfare area. Some members have now had service restored, while work continues for those who remain without internet.
The pole fire and resulting damage to our fiber infrastructure required extensive repairs, and crews are continuing the restoration process as quickly as possible. They will work through the night until service is restored to all affected members.
We know this has been a lengthy and frustrating outage, and we sincerely appreciate your continued patience and understanding as our crews complete this work.
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08/22/26 2:25 PM - We know BEC Fiber subscribers in the Welfare area are currently without internet service, and we appreciate your patience.
The outage was caused by a pole fire that damaged fiber infrastructure. Crews are actively working to restore service, and we anticipate affected subscribers will be back online within the next three hours.
We understand the inconvenience and appreciate your patience as crews work to safely restore service.
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08/22/26 7:40 AM – BEC is aware of a fiber internet outage in the Welfare area (Kendall County).
Our crews are actively assessing the situation and working diligently to restore internet service as soon as possible. If you have any questions, please reach out to our Member Relations team at 866-226-3372.
Please continue to monitor this post for updates.
We appreciate your patience!